MANILA – The National Privacy Commission (NPC) on Wednesday said an independent probe will be conducted into alleged unauthorized transactions involving GCash customers that led to lost funds.
In a statement, the NPC said the independent investigation is in line with its mandate to administer and implement the Data Privacy Act of 2012.
“Although GCash has stated that there was no compromise of customer credentials or data in the incident, the NPC will still conduct an independent investigation,” it said.
The NPC’s authority, it said, is focused on the protection of personal data and not on monetary losses and referred affected GCash customers to report to the appropriate financial regulatory agency.
“We urge individuals who may have been affected by this incident to reach out to the NPC through info@privacy.gov.ph and provide relevant information to assist with our investigation,” it said.
On Monday, the Cybercrime Investigation and Coordinating Center (CICC) called on those affected by unauthorized GCash transfers over the weekend to reach out to the agency for further investigation after GCash reported that a few of its users were affected by errors in an “ongoing system reconciliation process.”
It added that the case of actress Marietta “Pokwang” Subong is possibly an organized breach rather than a system glitch. (PNA)