MANILA – Quick thinking and presence of mind enabled a McDonald’s Philippines store manager to save the life of a male customer who collapsed and was later learned to have suffered a mild heart attack.
Bryan Bondoc, assigned at McDonald’s NLEX Drive and Dine in Valenzuela City, applied his first aid skills on a customer on April 12.
He performed cardiopulmonary resuscitation (CPR) on the customer, with assistance from crew member Jerico Cardiente who is also trained in the life-saving skill.
The rescue team praised Bondoc and his colleague for applying CPR protocols. Otherwise, the patient may not have reached the hospital alive.
Bondoc was recently recognized by the company and received praises for going the extra mile to help a customer in need.
“Nakaka-motivate po makatulong pa sa iba (It motivates me to continue to help others),” Bondoc said in a news release Monday.
Bondoc’s story is a reminder of the impact one can make on other people when they are equipped with the right skills, mindset and values, according to Ruben Marasigan, vice president for Human Capital Group of McDonald’s Philippines.
“His actions exemplified McDonald’s values of being customer-driven, with malasakit (empathy) and teamwork. Best of all, it showcased the company’s focus on being customer-driven in that they prioritize our customers’ well-being, especially in circumstances like that,” Marasigan said.
The giant fastfood chain’s sharing of Bondoc’s inspiring story came a few days before National Cardiopulmonary Resuscitation Day, celebrated every July 17 as mandated by Republic Act No. 10871 or the Basic Life Support Training in Schools Act.
It is also known as the Samboy Lim law, named after the late Philippine Basketball Association great who suffered a heart attack during an exhibition game in 2014 but was unfortunately not given first aid.
He was comatose for a month, regained consciousness but never walked nor talked again.
He died two days before Christmas last year at the age of 61.
The law states that it shall be the duty of all public and private basic education schools operating nationwide to provide their students with basic life support training through the use of psychomotor training in an age-appropriate manner.
The instruction shall include programs which have been developed by the Philippine Heart Association or Philippine Red Cross using nationally recognized, evidence-based guidelines for emergency cardiovascular care, and psychomotor training, to support the instruction.
As far as practicable, basic education schools shall incorporate basic life support training as part of the schools’ comprehensive health and physical education curriculum.
Bondoc has been with McDonald’s Philippines for more than 10 years, starting as a working student in 2009 at a Makati City branch. He later became a pioneer member of the inaugural Malabon branch.
His experience that memorable day in April made him appreciate more his company’s investment in employees’ training and development.
“Required po kami umattend ng (We are required to attend) first aid class,” Bondoc said. (PNA)