The Land Transportation Franchising and Regulatory Board (LTFRB) has issued a warning to taxi drivers and operators against overcharging, refusing passengers, and other abusive practices as millions of Filipinos prepare to travel for All Saints’ Day and All Souls’ Day on November 1 and 2. Acting LTFRB Chairman Atty. Greg Pua Jr. reminded operators that violations of transport regulations could result in fines, suspension, or even cancellation of their Certificate of Public Convenience (CPC), which authorizes them to operate public transport services. The warning comes as the Parañaque Integrated Terminal Exchange (PITX) anticipates approximately 1.9 million passengers during the Undas travel period, with a similar volume expected at ports nationwide.
To protect commuters during the holiday rush, the LTFRB announced stricter monitoring at transportation terminals, including surprise inspections, random compliance checks, and the deployment of mystery riders to identify possible violations. The agency’s social media monitoring team will also track passenger complaints, viral posts, and reports submitted through official communication channels. Increased passenger traffic is expected at provincial bus terminals in Quezon City, Manila, Pasay, Caloocan, and Muntinlupa, where demand for taxis and other transportation services may rise as travelers head to their respective provinces.
Passengers who experience excessive fare charges, unjustified ride refusals, or disrespectful treatment are encouraged to report incidents through the LTFRB’s 24-hour hotline, 1342, or its official social media channels. Commuters should record relevant information such as the taxi’s plate number, date, time, location, and details of the incident to assist authorities in investigating complaints. With the annual Undas exodus approaching, the LTFRB emphasized that increased passenger demand does not excuse violations of fare regulations or passenger rights, reminding transport operators that compliance remains mandatory regardless of how busy terminals become.
Image from LTFRB