MANILA – The Department of Human Settlements and Urban Development (DHSUD) on Thursday said it has resolved all complaints filed by stakeholders in 2024.
The complaints were filed through the 8888 Citizens’ Complaint Hotline, a service that allows citizens to report against government agencies, officers, and employees. It is managed by the Office of the Executive Secretary.
Data from the service showed that the DHSUD received 758 concerns from January 1 to December 31, 2024. It was able to resolve all within the prescribed 72-hour period except for 11 cases.
The DHSUD recorded a 100 percent resolution rate and a 98.55 percent rate for the 72-hour compliance period.
DHSUD Secretary Jose Rizalino Acuzar said the ratings are a solid testament to the Department’s commitment to delivering the best public service and an inspiration for the staff members to work harder in assisting its stakeholders, particularly the poorest of the poor.
“Malinaw po ang utos ng mahal na Pangulo Ferdinand R. Marcos Jr., ibigay ang lahat ng maitutulong ng gobyerno sa ating mga kababayan (The instruction of President Ferdinand R. Marcos Jr. is clear; give our countrymen all the help the government can provide),” he said.
He noted that 255 of the total cases were about private developers, while 245 were about homeowners’ associations.
DHSUD’s Strategic Communications and Public Affairs Service and Committee on Anti-Red Tape handle all the complaints. (PNA)